• Returns only apply to new unused products purchased with in the last 30 days.
  • Fill out the form to receive a return authorization number, before shipping to RMSTATOR. Otherwise, it will be refused.
  • The product must be shipped either in its original box or a box with the same dimensions and the return authorization number clearly written on the outside. A copy of the invoice must be included in the box.
  • A 20% fee of the item price or a minimum payment of $15 will be applied for administrative and handling costs.
  • The customer is responsible for all shipping costs. A 50$ fee will apply if returns, warranties or repairs are sent to RMSTATOR by Collect shipping. Buyer will also be responsible for the part to be shipped back to them.
  • Allow a two week turn around time.
  • The request is valid for 30 days.